order, payment & cancellation
Before placing your order, always check that your billing address and saved payment cards are correct in ‘My Account’
Log into your account here
*Go to your “My account” *
Select “Update your cards and addresses”
Select “My cards” and then delete your saved cards (please note: you can only change your billing address by deleting your card and adding it again)
Select “Add a new card”
Re-enter all the fields for billing address so that they match the billing address on your payment card
Please note: This can only be done via the “My Account” section and not
from “My Bag”
- Delete your browsing history, emptying your cache and deleting your cookies. You can find instructions on how to do this here
- If these options don’t work, please follow the instructions provided on the error message or get in touch here
PLACING MY ORDER
Placing an order at highglamourstore.com is easy, all you have to do is browse, add and checkout.
Browse highglamourstore.com by using the search bar, main menu, homepage or suggested product pages. We like to use plenty of pictures and videos to give you the best idea of how each product looks and we also provide some styling guidance and technical information alongside all our products.
Add the item to your bag by selecting a size, choose how many you want and then click the “add to bag” button. The item will be added to your bag, and you can continue to shop.
Checkout by clicking on the bag icon in the top right of your screen and selecting the “bag and checkout option”. Here you can review your choices, add a promotional code and select your delivery country. Once you are ready to buy, simply click the “secure checkout” button and follow the prompts.
When shopping on highglamourstore.com we suggest that you register for an account. If you are signed into an account when you shop you can add things to a wish list, save payment details for easy checkout and access tracking information.
Registering is easy, simply click “Register” at the top right of the home page (or follow the instructions while you’re at the checkout), fill in your details and choose a password to keep your account private. Click “Register Now” and that’s it! We’ll email you a confirmation for your new account. To log out of your account, just click “Sign out”
You can log into your account anytime. Once you are logged in you can change your password, email address, delivery address and payment card details
It’s also worth checking your account information every once in a while, just to make sure we have the right details for you.
Altering or Cancelling my Order
Changing your delivery address
Once your order has been placed, we are unable to change the delivery address. We will attempt to deliver to the address you provided. If no-one is there to accept it a refund will be issued when the item comes back to us.
CANCELLING YOUR ORDER
As well as our refunds policy, you also have a legal right to cancel your online contract with us if you are a customer in the European Union. Although it’s legally called a “cancellation” right, you will still receive your order and need to return it.
You can cancel up to 7 calendar days from the day after you receive your order. This excludes items that have been sealed for hygiene reasons if the seal has been broken or removed e.g., makeup, underwear, swimwear, and jewellery for piercings.
To cancel your order, please go to the “Ask us your question” box below and choose Returns & Exchange policy the email subject. Complete all the details. In the “ask question” box, please enter “Cancelling Order” at the top (where it says “type your question in here”). Then give details of why you would like to cancel your order with high glamour ltd
Please return your products to us as explained in the information enclosed with your parcel. All UK returns are free, but you will have to pay the cost of returning your order from other EU countries.
WHAT CURRENCIES CAN I USE?
You can pay using UK Pound Sterling (GBP) or Euro (EUR). To swap between these, simply select the relevant currency from the list in the top left corner of the page to display prices in that currency.
WHICH PAYMENT METHOD DO YOU ACCEPT?
We accept all major credit and debit cards for payment including: Switch/Maestro, Visa, Visa Electron, MasterCard and American Express via PayPal.
HOW DO I KNOW MY PAYMENT IS SECURE?
To ensure the security of your payments, we use PAYPAL, the bank card payment solution developed by our bank PAYPAL. With this system, your payment is made directly to our account on our bank’s secure server (PAYPAL). at no time will your card number will be known to us. We use the SSL 3 (Secure Socket Layer) protocol to encrypt and protect all exchanges on the Internet. This protocol has become a worldwide standard and is supported by the major browsers. How it works
When you reach the checkout at onamex.com you can register for Verified by PAYPAL Secure Code. Just sign up using the on-screen prompts, create a password, and continue shopping.
You only have to sign up once and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information. Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.
WHEN WILL YOU TAKE PAYMENT FOR MY ORDER?
We’ll only ever take payment from you after we’ve dispatched your order and it’s on its way to you.