High Glamour Store

Compare

en English

Free Shipping To UK Order Over £150

High Glamour Transparent
Cart (0) Close
No products in the cart.
Cart (0) Close
No products in the cart.

WHAT IS YOUR RETURNS POLICY?

If you no longer wish to keep your items, you will have 14 days from the date of receiving your items to return your items back to us for a full refund.

To return an item, complete the returns form on your delivery note and enclose it with your parcel.

You can return your item subject to the following:

The item being returned must be unused, not damaged and in a saleable condition

The item must be returned in original packaging

The item must be returned to us within 14 working days of purchase

Due to hygiene reasons, wigs, SFX makeup, face paint, teeth, fangs, eye accessories, tights, mankinis and underwear must be returned unopened and unused with the tamper seals in place (if tamper seals are provided).

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed for 1st Class. We cannot be held responsible if anything is lost, stolen or damaged in transit when returning your item.

Highglamourstore.com does not pay for return delivery.

Refunds will be made to the card that was used for the original purchase and are processed as soon as possible (usually within 3-5 days of receipt). Please note your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.

HOW DO I RETURN AN ITEM?

Steps to follow:

Print the invoice received by email or note on plain paper your name and order number.

Above indicate if it is a request for exchange or refund. In case of exchange, we only exchange women’s bags other items are none exchangeable, it must be the same amount and be sure to the reference and the desired size.

Repackage the item in its original packaging (do not tape the shoebox). We cannot accept item without in their original packaging.

You can send your item by post to the following address:

HIGH GLAMOUR LTD

2, Oliver’s court Portsmouth,

 Hampshire PO2 7NT

HOW LONG DO I HAVE TO RETURN A PRODUCT?

For UK customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels.

Please return unsuitable items in their original packaging.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as your return has been received by our warehouse team, you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

IS MY PRODUCT WRONG/FAULTY?

We’re really sorry that there’s a problem with your item.

If you have received the wrong item or it is faulty, please contact customer service with a picture of the item so we can work quickly to rectify the issue.

DO YOU EXCHANGE ORDERS?

We do offer exchanges for (women’s bags) only on our website. For any other product, please place a new order.

YOUR ATTENTION: For management issues, we only accept exchanges for the same amounts and one return possible. Note that in sales period, the return time is 7 days, during this period the exchange requests will not be taken into account. A refund will be made.

Once a return has been received we will arrange a full refund to be processed. Read more about our refunds policy here. 

DO I HAVE TO PAY FOR RETURN DELIVERY?

We require customers to pay for return delivery costs.

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed for 1st Class. We cannot be held responsible if anything is lost, stolen or damaged in transit when returning your item.

NO RETURNS LABEL OR RETURNS PAPERWORK?

We’re sorry to hear that your returns note wasn’t included in your order.

To return your parcel please contact our customer service team who will assist you with returning your order.

NEED FURTHER ASSISTANCE?

If you’re struggling to resolve an issue, don’t worry our customer service team are only a phone call away.

Please contact us on: (+44) 07424525176

EMAIL: sales@highglamourstore.com

Alternatively, you can submit a request form and we’ll get back to you with 48 hours.

Select your currency
Cart (0) Close
No products in the cart.
en English

By using this website, you automatically accept that we use cookies.