Belgium, Brazil, Cyprus, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK)

UK Standard Delivery
5-7 Working Days (Delivery days Monday to Saturday)
£3.99
Standard International
10 working days (Excludes Sat/Sun)
£12.99
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected.

Please note tracking is only available once the order has been despatched.
Please check your order number from this link: Orders
**Some orders may be sent in multiple parts; you will receive multiple dispatch emails if your order has been split shipped.

'International deliveries – All orders to international addresses will be delivered with all duties and taxes paid by customer.
Depending on the value of your order, your High Glamour parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of High Glamour hands, and vary widely from country to country, so we're unable to predict what your charges may be. For more accurate information, we would suggest getting in touch with your local customs office, so you're not surprised if there are any unexpected delivery charges at your end.'

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven't received all your items, please contact us within 14 days.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by High Glamour. For more accurate information, we'd suggest getting in touch with your local customs office, so you're not surprised if there are any unexpected delivery charges at your end.

Delivery is on a selected date. * You can choose a delivery day of your choice, up to 10 days in advance.
*Some of our delivery methods are not available to a small number of postcodes - please see POSTCODE

Delivery is Monday to Saturday (excluding Public Holidays).
Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier. We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track Order' and you'll be directed to the carrier tracking page. A signature may be required on receipt. If you are not available to take delivery of your parcel, the carrier will leave a delivery card. Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren't available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. High Glamour cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Standard Delivery will take up to 7 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Standard Delivery service.

We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g., BFPO 1234 into the postcode field. You must also select the Standard delivery option at checkout, as we cannot deliver to PO Boxes/BFPO addresses on Next Day.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we've made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e., updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

POSTCODE:
A E G H I J K P T W Z

AB1, AB2, AB3, AB4, AB5

If You No Longer Wish to Keep Your Items, You Will Have 14 Days from The Date of Receiving Your Items to Return Your Items Back to Us for A Full Refund.
To Return an Item, Complete the Returns Form On Your Delivery Note And Enclose It With Your Parcel.
You Can Return Your Item Subject to The Following:
The Item Being Returned Must Be Unused, Not Damaged and In a Saleable Condition
The Item Must Be Returned in Original Packaging
The Item Must Be Returned to Us Within 14 Working Days of Purchase
Due To Hygiene Reasons, Wigs, SFX Makeup, Face Paint, Teeth, Fangs, Eye Accessories, Tights, Mankinis and Lingerie's or swimwear if the hygiene seal has been removed or broken. Items must be unworn, unwashed and with all tags attached within 28 days of receipt.
We Recommend Using a Traceable Service Offering Proof of Delivery Such as Royal Mail Signed For 1st Class. We Cannot Be Held Responsible If Anything Is Lost, Stolen or Damaged in Transit When Returning Your Item.
Highglamourstore.Com Does Not Pay for Return Delivery.
Refunds Will Be Made to The Card That Was Used for The Original Purchase and Are Processed As Soon As Possible (Usually Within 3-5 Days Of Receipt). Please Note Your Bank/Credit Card Provider Can Take Up to Five Working Days to Credit Your Account After We Have Notified Them of a Refund.
None of the Above Affects Your Statutory Rights.

Unfortunately, we are unable to cancel or amend orders right now due to the speed we send your items out. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.

Please note tracking is only available once the order has been despatched.
Please check your order number from this link: Orders
**Some orders may be sent in multiple parts; you will receive multiple dispatch emails if your order has been split shipped.

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you haven't received all your items, please contact us within 14 days.

We've got you covered! We accept the following payment methods:
• Visa
• Visa Debit
• Solo
• Maestro
• Electron
• PayPal

You can be assured that shopping with High Glamour is safe! We're a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received an order confirmation email, please contact us as soon as you can.

You can be assured that shopping with High Glamour is safe! We're a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add sales@highglamourstore.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.

As soon as you place your order, we're on it - we know you need it fast! Unfortunately, this means we will be unable to make any changes as it's already being processed at the warehouse (literally within seconds!). You'll need to place another order or return any unwanted items.

To make sure you receive your new ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
If something additional is needed asap such as a different size or colourway, please place a new order for this and return the unwanted items back to us.

We're sorry to hear that you've received an incorrect or faulty item. So, we can get this sorted for you, please drop us a message with the following info:
• Your name
• Your order numbers.
• Product name & code (this can be found on your order confirmation email)
• Picture of the fault/incorrect item

Unfortunately, we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted
items. If you need any guidance on How to Return, click here.

Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye on our Back In Stock section as we are constantly updating it! Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet! You can also search for a product using our visual search feature- screenshot the item you are looking for, head to the search bar and click the camera icon - follow the instructions from there! (This feature is only available on mobile)

Our popular items can sell out quickly as we are all about FAST fashion. In the meantime, why not browse through our Back in Stock category! Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!

As a UK company, our clothes are sometimes labelled with UK Sizes - which may also be listed on your paper invoice inside the parcel. Not to worry, the product will be the size you ordered - just labelled with the UK equivalent size (e.g., UK size 6 is a US size 2). You can see our size guide here to confirm (link to size guide).

We're unable to ship certain products overseas. This can be due to legal or logistical restrictions that prevent us from sending products overseas. Items can include sunglasses, aerosols, beauty items, perfume and some liquids. If we cannot ship a product outside of the UK, we'll always specify on the product page. We'll also notify you at checkout if there are any restricted items in your shopping bag. If you've added an item to your bag that can't be shipped to your address, the order won't be completed. To complete your order, you'll need to remove any items that can't be shipped to your delivery address.

Enter your promotional code into the "Coupon Code" box at checkout.
• Hit "Use"
• If your code has been applied a pink tick will appear and display your savings.
• If your code is a delivery code and your saving is showing as £0.00 then check you have the relevant delivery option selected for the code.
• If you see red text saying "Invalid coupon code" check out our promo troubleshooting steps below.
• Only one promotional code can be used per order.
• Promotional codes may be switched off on site during busy periods- but we will always let you know if they are switched off.
• Promotional codes are not applicable to beauty, sale (red prices), new in this week or premium items, unless otherwise stated.

Entered a promo code into the "coupon code box", clicked "use" but getting an "invalid code" message in red text? Check the below helpful tips and FYIs before getting
in touch:
• All codes have an expiry date you know. Check the email in which you received the code to confirm how long you must use it.
• Check you do not have any sale (red prices), beauty, new in this week or premium items in your basket. Codes cannot be used on these.
• Make sure you are entering the code in capital letters and without any spaces. This is super important!
• Make sure you are not trying to apply more than one promo code per order.
• Make sure you have selected the relevant delivery method, if your code is a delivery discount.
• Some promotional codes only apply to certain items e.g., new in/hotlist. If you received your code on email, the full details of the items the code is applicable on will
be included.
• Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated).
• If you want to change the code on your order, press the "Change Code" button under the pink tick on the delivery page during checkout.
• Promotional codes are country specific, so if you are given/find a code check this is relevant for the country you have ordered from.
• Most of our codes are single use, so if you have used the code before and it is now showing as invalid then please check the terms of the code to confirm if it is single
use.

• All sale (red prices), beauty, new in this week and premium items are excluded from promotional code discounts, unless otherwise stated.
• Some promotional codes are only applicable to selected items, check your email with the code- if there are items excluded then it will say so there.

At log in, click the "forgot password" option and follow the steps to reset. Unfortunately, due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your
password.

Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the "forgot password" option and follow the steps to reset. Unfortunately, due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email, please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit
continue and your changes will be saved!

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget
any information, please contact your bank.

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

You can choose how you want us to contact you about things we think you'd like to hear about. Don't wanna keep up with our latest goings on, offers and all things HG? No
worries, simply log into your account, click on contact preferences and untick all contact options.

Why not chat with our virtual advisor for help with your order or refund issue.