Thank you for shopping at High Glamour. We do our best to provide the best quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. We accept requests for the exchange or refund of unused items in their original condition and packaging within 14 days of delivery for UK customers and 28 days for international customers, as detailed below for specific refund requests. Please contact us within the return time limit above and we will try our best to meet your request.

1.Return Processes

When returning any part of your order, please email our Customer Service at info@highglamour.co.uk first, indicating the item(s) you would like to return and the reason.

Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving our return instructions, please package up the item(s) to be returned with the original packing.

 2. WHAT IS YOUR RETURNS POLICY?

If you no longer wish to keep your items, you will have 14 days from the date of receiving your items to return your items to us for a full refund. To return an item, complete the returns
form on your delivery note and enclose it with your parcel. You can return your item subject to the following:

The item being returned must be unused, not damaged, and in a saleable condition

The item must be returned in its original packaging

The item must be returned to us within 14 working days of purchase

Due to hygiene reasons, wigs, SFX makeup, face paint, teeth, fangs, eye accessories, tights, mankinis, and underwear must be returned unopened and unused with the tamper seals in place (if tamper seals are provided).

We recommend using a traceable serviceoffering proof of delivery for UK customers such as Royal Mail Signed for 1st Class, Evri, and for international customers
such as UPS, FedEx, DHL, and USPS. We cannot be held responsible if anything is lost, stolen, or damaged in transit when returning your item.

3. Highglamourstore.com does not pay for return delivery.

Refunds will be made to the card that was used for the original purchase and are processed as soon as possible (usually within 3-5 days of receipt). Please note your bank/credit card provider can
take up to 10 working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.

Return Conditions?

1. The package that has been dispatched or in transit cannot be refunded.

2. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons,
the goods received are damaged or not correct, the consumer is not required to
bear the shipping fee for this reason.

3. Returned items must be in unused condition with the original packing. We do not accept a returned item that has
been worn, damaged, washed, or altered in any way.

4. We ask that you wear underwear when first trying on your purchase.

5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-High Glamour.

6. Items with non-returnable marks cannot be returned.

7. We do not accept returned items that have been sent back without proper return requests.

8. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

9. Please note that unsuitable products due to incorrect size selection or not contacting us to modify the information before the package is sent cannot be considered a product quality problem and are the responsibility of the
customer. We can provide a free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with a new size out.
If you are not sure about the size choice, you can send an email or private message to contact us for help.

10. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.

11. Please note that once the package leaves the Customs of origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.

12. If the product itself has quality problems, please contact our customer service in time. We will send you a new product free of charge after verifying your order information and product breakage.

13. If the package is damaged or the quantity of the product(s) received is not equal to the actual purchase quantity. You need to contact customer service as soon as possible with relevant evidence. More than 14 days after receiving it, you will be responsible for the consequences.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

HOW DO I RETURN AN ITEM?

Steps to follow:

Print the invoice received by email or note on plain paper your name and order number.

Above indicates if it is a request for exchange or refund. In the case of an exchange, we only exchange women’s bags. Other items are not exchangeable, they must be the same amount, and be sure to the reference and the desired size.

Repackage the item in its original packaging (do not tape the shoebox). We cannot accept items without them in their original packaging.

Return Address

Please contact our Customer Service at info@highglamour.co.uk.
You will receive a response providing the returning address in 1-2 business days.

Note: Please do not send your return to the address on your package.
That is not our return address and will affect the processing of your return.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

For UK customers, you can return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels.

Please return unsuitable items in their original packaging.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as your return has been received by our warehouse team, you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

IS MY PRODUCT WRONG/FAULTY?

We’re sorry that there’s a problem with your item.

If you have received the wrong item or it is faulty, please contact customer service at info@highglamour.co.uk  with a picture of the item so we can work quickly to rectify the issue.

DO YOU EXCHANGE ORDERS?

We do offer exchanges for (women’s bags) only on our website. For any other product, please place a new order.

YOUR ATTENTION: For management issues, we only accept exchanges for the same amounts and one return possible. Note that in the sales period, the return time is 7 days, during this period the exchange requests will not be taken into account. A refund will be made. Once a return has been received we will arrange a full refund to be processed. Read more about our refund policy here.

DO I HAVE TO PAY FOR RETURN DELIVERY?

We require customers to pay for return delivery costs.

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed for 1st Class for UK customers and traceable service offering proof of delivery  for international customers. We cannot be held responsible if anything is lost, stolen, or damaged in transit when returning your item.

NO RETURNS LABEL OR RETURNS PAPERWORK?

We’re sorry to hear that your return note wasn’t included in your order.

To return your parcel please contact our customer service team who will assist you with returning your order.

NEED FURTHER ASSISTANCE?

If you’re struggling to resolve an issue, don’t worry our customer service team is only a minute away.

EMAIL: info@highglamour.co.uk

Alternatively, you can submit a request form and we’ll get back to you within 48 hours.